Home HOTEL REVIEWS Sandos Caracol Hotel Review
Sandos Caracol Hotel Review
(Last Updated On: October 2, 2017)

Sandos Caracol Hotel Review


Alright, I admit it. I LOVE my job. But honestly, who wouldn’t? One of the best parts is that I get to stay in the hotels that PlayaDelCarmen.com offers. That way, I get to know first-hand what the experience is like. Pretty tough job, right? Well, read on for my Sandos Caracol Hotel Review.

Here are a few things you need to know about the Sandos Caracol Hotel.


1. Sandos Is a LARGE Resort.

The Sandos Caracol has almost 1,000 rooms. It is separated into different sections for different preferences and budgets.

I’ll get into the different areas in a moment, but my main point is this: GET ready to walk. If you like compact resorts, Sandos Caracol is NOT for you. If you have young kids, bring a stroller.

I love the fact that that site is spread out. You can explore a different area every day and still find something new.

map of the sandos caracol resort

Select Club

The Select Club is an exclusive adults-only area. You must book this category to gain access. Not only are the rooms and area for 18+, but you’ll also have special access to an adults-only pool and one restaurant in this area.

This area is the furthest from the beach. That being said, it is away from the noise and hustle bustle around the rest of the resort. If you book the select club, you have access to the rest of the resort AND an exclusive beach club with waiter service and a few other perks.

Family Section

The family section buildings are spread throughout the grounds. They are villas with 3 floors and 12 rooms each. Within the villa, there are a few different room categories ranging from Junior Suites (which accept families of 5) to deluxe rooms and standard rooms.

standard room at the sandos caracol resort

Royal Elite Ocean Front

These rooms are closest to the beach. They have been modernized as eco-rooms using solar panels. They also have access to the Select Club areas, which is a bonus.

2. The Beach Is Rocky

The beach is long (you can walk for miles) and wide and white. Nature being what it is and erosion being inevitable, there are areas when entering the water. Bring water shoes. The sea is turquoise, the water is clear, but expect a few rocks here and there.  This did not seems to stop anyone from swimming. The water was amazing!

the beach area at the Sandos Caracol

3. Timeshare

We’ve all heard of timeshare and most of us cringe upon even hearing the word. Well, Sandos has what they call a vacation club, or membership.

They do invite all guests on their “vacation club” tour, but in a tricky way. You check in at the front desk and are directed to guest services. Your guest services representative will sit you down and go over the map of the resort and its services. It is actually quite informative, and if you want to make the most of your time there, it’s a great intro to what’s available. What the representative also does is slip in all the key questions during this intro to see if you ‘qualify’ for a timeshare presentation (marital status, do you have a credit card, occupation etc.). Without you even realizing that the helpful, friendly guests services guy or gal has done so they have, making you think nothing of their invitation for a tour.

Watch out. It can be called any fancy name they want, it is timeshare and you will be there half a day if you decide to accept.

 4. LUSH Vegetation

The Sandos Eco Hotel concept is that they have only developed 30% of the land. This means that the existing vegetation has been left to grow as nature intended. This area has mangroves, which grow in water. The result is dense vegetation that is extremely lush and tropical.

One of the natural occurrences is mosquitos. Now the hotel does do everything possible to combat them, including regular fumigation and offering free biodegradable mosquito repellent in many areas of the resort. Mosquitos were not a huge problem when we were there, but if you can’t handle any at all (or tend to react badly to bites) you may want to consider this.

walkway with mangroves and vegetationa at sandos caracol hotel


Activities Galore

Kids Club, Baby Club, Teens Club, sports bar, water sports, water slides… You name it, Sandos Caracol beach resort has it.

One of my favorite things to do with my son is play games. Board games, sports, it really doesn’t matter. It seems to bring us together in a way that many other activities cannot. Well, we played ping pong and pool, played beach sports together, tennis, went for a bike ride, snorkeled, and even headed out to sea on a kayak……

kids playing pool at the sandos caracol sports bar

Sandos has a Cenote

One of the top attractions in Playa del Carmen and the Riviera Maya are the cenotes.

The sinkholes come in many shapes and sizes, and most tourists do pay for at least one visit to a cenote. Sandos has a cenote on site. You can swim, snorkel and explore this area and it is absolutely stunning.

sandos caracol cenote for swimming and snorkeling


Self-proclaimed crazy dog lady, right here (if you have called our toll-free number, chances are you have heard our PlayaDelCarmen.com mascots). I am also a nature lover and when it comes down to it, any other animal around, too.

The Sandos Caracol works with Coco’s Animal Welfare to offer cat cafés (where the strays have access to food, water, shelter and veterinary care), and they let the naturally occurring wildlife be where they are supposed to. We saw sereques throughout the site (aka agouti’s they are harmless, like jacked up guinea pigs), many coatis are similar to raccoons so watch out they will steal your food if given the chance. We even saw monkeys! It was incredible. Nothing gives you a wow moment like seeing a wild monkey up close.

They also have a kind of petting zoo area with donkeys, chickens, and a few pigs. Not really my cup of tea, but I was impressed that the other wildlife was left to be.

monkeys talking a walk at sandos caracol


We were at Sandos Caracol eco resort a few years back and they had this great little waterslide area with a dozen or so slides for the kids.

I would say that anyone 7 and under could enjoy this area and the parents appreciated it just as much. Since then, Sandos Caracol has added two new areas with bigger water slides.

The next ‘jump’ was for kids I would say 6-8 (based on height) with 3 larger slides. Once you are past that height, you move on to the even bigger ones which had as many adults as kids. FUN!

And the best part, all of it is included. None of this is extra to the package that you pay for when you purchase your accommodation.

aerial view of the waterslides at the sandos caracol

Eco Concept

We live in an area where recycling is still not the norm, and where Styrofoam and plastic are rampant. There is a serious lack of education when it comes to sustainability here.

Sandos Caracol Beach Resort is going in the right direction.

  1. They do not provide bottles of water in the rooms, but instead a garrafon (large jug).
  2. They discourage the use of straws.
  3. They have options for compostable waste, areas for recycling, and provide reusable glasses rather than the disposable ones.
  4. A percentage of the rooms have been redone to be more energy efficient.
  5. They have left the vegetation and wildlife in the area unharmed.
  6. They do not allow photo vendors to walk around asking you for pictures with animals in captivity.

And on and on and on.

All in all, they are easily one of the most eco-friendly hotels in Playa del Carmen.



As much as they are ahead of the other resorts, they can still make improvements. The cleaning products used are toxic and they were even used on the waterslides as the children were around. The towels were replaced, even though I asked for them not to be.


The service was touch and go. For the most part, the staff was friendly and available but it was spotty at times in the buffet and the front desk seemed to always be short staffed and busy regardless of the time of day.


I’ve done many hotel reviews and Sandos Caracol has my vote. It is easy on your pocketbook, offers a LOT of bang for your buck, and is a fabulous family-friendly resort with a ton of activities for kids.

It is an amazing option for a destination wedding, with different room categories for your different guests and offers really original options for the ceremony, such as by the cenote.

If you are a hardcore foodie, this may not be the resort for you. But then again, I never went hungry 😀

The kids were happy. I was happy. I would go back to the Sandos any day.

happy kids on the waterslides at sandos caracol


Do you have questions about the Sandos Caracol resort? Want prices and info to see if it works for your family?

Feel free to contact Travel Guru Lisa!



Lisa Wright Lisa is a travel expert who lives and works in beautiful Playa del Carmen. A native Montrealer who has successfully escaped winter for 15 years straight, she's all about helping people organize awesome vacations as a travel agent for PlayaDelCarmen.com.


  1. Hi Lisa, nice blog… I just booked a double room at Sandos Caracol in the adults only select club area, would you know of a room number that I can request, off the ground floor and with nice views, PS we love the animals too. Also which restaurant was the best and hardest to get a voucher for, going to try and request via email before we arrive, heard it could be done.

    1. Hi Lena,
      Thank you! I am glad you enjoyed the blog. Select Club area is from building 58 through until building 73. The building you request really depends on how far you want to be from the lobby. Buildings 58 – 68 will have varying jungle views. The ones in the 70’s are closer to the lobby and some have views of the parking lot. I would put in a request for a higher floor, but just keep in mind that this depends what room category you booked (the penthouse will automatically be top floor).
      We did not use the a la carte restaurants so much (we really like buffets!).
      Enjoy your vacation!

  2. Hi Lisa! Thanks for this post, it confirmed everything we were wondering about this resort. It seems you know the layout of the resort quite well. I’m wondering if you can recommend a good building for the family rooms (the website states they are spread throughout the resort). We would love a ground floor room with a garden setting where we could sit out at night (with mosquito repellant of course) but not too far from amenities (food or water park or beach) Any ideas? thanks again for your informative post

    1. Hi Cathy,

      Thank you for getting in touch! One of our amazing Travel Gurus will contact you shortly, with information the The Sandos Caracol and it’s room types and locations 🙂

  3. Hello,
    Thanks for the great review. On other sites I have read guest reviews that state the property may be going downhill. Was this a recent stay or do you know if as of recent your strong recommendation would still apply? It looks wonderful with lots of activities though more I have learned from.other trips can mean more to maintain. Any word on how recent you can vouge for this would be appreciated.
    Thanks! Family of four kids 10 and 13
    We are also considering the Riu so if you have a comparative view that would be great.

    1. Hi Scott!

      Thanks for getting in touch 🙂
      The Sandos Caracol is an awesome resort 4* for families. It’s got a great jungle atmosphere with a real cenote you can swim in and plenty of wild life around.The hotel and rooms are not modern but you can’t beat the wildlife atmosphere of the place and the awesome selection of entertainment in the hotel for the family.
      The Rius are great but they are quite different and are 5 star. One of our awesome Travel Gurus will contact you shortly with more information on both 🙂


Your email address will not be published. Required fields are marked *