Services and facilities
» Travel agency
» Beauty salon
» 24-hour medical assistance
» Concierge services
» Laundry service
» Cigars in our cigar shop
» Boutique stores including souvenirs and newspapers
» Car rental services
» Baby-sitting
» Business Center
» Special wedding and honeymoon programs
» Hotel fully adapted to the needs of the disabled

Restaurants and bars
» The Caribbean Market Place Restaurant, serves an international buffet for breakfast, lunch and dinner
» Tequila Grill Restaurant, Mexican cuisine, á la carte (reservation required)
» Capri Restaurant à la carte Mediterranean menu (reservation required)
» Restaurant Sumire, Japanese à la carte cuisine featuring a sushi bar and Tepanyaki tables (reservation required)
» Gourmet restaurant à la carte, L´Hermitage specializes in French cuisine (reservation required reservation required and only for guests over 16 years of age); awarded '4 Diamonds by the AAA'

» Snack Bar, The Reef Grill, located on the terrace alongside the pool serving snacks and light meals. Open from 10.30 am to 18:00 pm.
» Pool Bar, open from 11 am to 5.30 pm.
» Tiki, the beach bar, open from 10 to 5.30 pm.
» El Mirador, lobby bar, open from 10 am till midnight
» Fun Pub, open from 9 pm to 2 am
» Bars, open everyday. Restaurants serving premium brand liquor and excellent wines from around the world.

Leisure
» 4 Outdoor fresh-water swimming pools, one for children, one next to the Spa (exclusive for guests of Royal Service/adults only), one for activities and one lake-style swimming pool

» Sun beds and sunshade service
» Club House, located in the activity pool area, our entertainment team provides a great choice of sports and games: ping pong, badminton, volleyball, aerobics, water polo, beach soccer, yoga, etc.

» Game room for children age 6 and older with 6 TVs, 3 X-Boxes and 3 PlayStations; open from 10am to 10pm
» Club 4 is for children from 2 months to 4 years, open from 09.00 am to 17.00 pm.
» Mini Club for children aged 5 to 12 years, open from 10.00 am to 13.00 pm/ from 15.00 pm to 17.00 pm.

» The Renova Spa, member of 'Leading Spas of the World' with Beauty Center, steam baths and sauna (with separate areas for women and men), two Jacuzzis, relaxation lounge, massage rooms and a selection of treatments (additional charges apply)
» Fitness Center equipped with two steppers, two training bikes, weight center and two Stairmasters
» 2 Canchas de tenis
» Nautical Center: kayaks, windsurf, water bikes, sunfish sailing, snorkeling and diving (reservation required)
» Shopping tours to Cancun six days per week
» Theater with different shows
» Fun Pub Karaoke, with open bar and dance area with DJ from 10 pm to 2am

Meeting rooms
» 4 Meeting and banquet halls, each with climate control, for up to 860 people
» Infinite possibilities for the celebration of thematic events
» Modern audio-visual equipment, complements the services offered for meetings and incentives

Local attractions
» Akumal, archaeological area
» Cobá, archaeological area
» Chichen Itza, archaeological area
» Isla Mujeres de Punta Sam
» Cozumel
» Playa del Carmen
» Xcaret, theme park
» Xel-ha, natural park
» Tulum, archaeological area