{"id":12430,"date":"2019-08-19T12:20:08","date_gmt":"2019-08-19T16:20:08","guid":{"rendered":"http:\/\/www.playadelcarmen.com\/blog\/?p=12430"},"modified":"2024-02-02T10:06:11","modified_gmt":"2024-02-02T15:06:11","slug":"moon-palace-cancun-review","status":"publish","type":"post","link":"https:\/\/www.playadelcarmen.com\/blog\/moon-palace-cancun-review\/","title":{"rendered":"My Honest Review of the Moon Palace Hotel & Spa in Cancun (2024)"},"content":{"rendered":"

Thinking about staying at the Moon Palace hotel<\/a>,\u00a0 but need an honest review?<\/p>\n

I’ve stayed and worked in 100’s of all-inclusive hotels over the years.<\/p>\n

You’ll like this review if you:<\/strong><\/p>\n

    \n
  1. appreciate sheer honesty<\/li>\n
  2. like being prepared<\/li>\n
  3. want to make the most of your stay<\/li>\n<\/ol>\n

    I was lucky enough to spend a few days at the Moon Palace recently.
    \n    <\/a><\/p>\n

    First was for a girly weekend<\/strong> getaway, and second with my 10-year-old son<\/strong> – so I have 2 perspectives of my stays at the Moon Palace Cancun.<\/p>\n

    My Moon Palace Review includes:<\/h3>\n
      \n
    1. \n
        \n
      1. Layout and Decor<\/a><\/li>\n
      2. Beach<\/a><\/li>\n
      3. Food & Drink<\/a><\/li>\n
      4. Rooms at the Moon Palace<\/a><\/li>\n
      5. Internet and WiFi<\/a><\/li>\n
      6. The Kids Clubs<\/a><\/li>\n
      7. Activities<\/a><\/li>\n
      8. Wheelchair Accessibility<\/a><\/li>\n
      9. Resort Credit<\/a><\/li>\n
      10. Spa<\/a><\/li>\n
      11. Golf<\/a><\/li>\n
      12. Weddings and Groups<\/a><\/li>\n
      13. Convention Center<\/a><\/li>\n
      14. Day Passes at the Moon Palace<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
        \n

        The Moon Palace Cancun has to be one of the largest resorts<\/strong> in the Riviera Maya and Cancun area.<\/p>\n

        With over 2000 rooms and 4 complexes, it offers something for everyone.<\/p>\n

        1. Location and Layout<\/h2>\n

        The quick overview is that the resort is fabulous<\/strong>, but not for beach lovers. Read on for more details\u2026..<\/p>\n

        The site is enormous! Take the map given to you at time of check-in and familiarize yourself with the layout if you want to take full advantage of what is available.<\/p>\n

        There are 3\u00a0lobbies<\/h5>\n
          \n
        1. Sunrise<\/li>\n
        2. Nizuc<\/li>\n
        3. The newly re-opened and more luxurious Grand.<\/li>\n<\/ol>\n

          When you stay at the Sunrise, Nizuc all services are interchangeable. This means you have access to all restaurants, bars, and services in both resorts.<\/p>\n

          For those guests staying at the Grand, you have access to all services at the Grand plus the services at the other two resorts.<\/p>\n

          \"moon<\/p>\n

          Only about 10 minutes from the Cancun Airport<\/a>, the hotel is fabulous for a quick getaway if you don\u2019t want to spend a lot of time on transfers once you arrive.<\/p>\n

          Back to top<\/a><\/b><\/p>\n

          2. Beach<\/h2>\n

          The Moon Palace property sits along the beach. The beach is long and wide enough, but you need to know that the water offshore is quite dark.<\/p>\n

          There were very few people swimming (I did not go in either). It is swimmable but far from the typical Caribbean water you would expect.<\/p>\n

          \"view<\/p>\n

          However, as guests of the Moon Palace,\u00a0you can visit other Palace resorts<\/strong>\u00a0in the area.<\/p>\n

          Transportation is not included, but if you want to spend the day at any of the following sister resorts, you can enter with your existing wristband and use their services and beach.<\/p>\n

          In Playa del Carmen, you can visit the Playacar Palace<\/a> which is located on a fabulous stretch of beach.<\/p>\n

          If you want to take the ferry over to Cozumel<\/a>, you have access to the Cozumel Palace. This resort has no beach, but there is a lovely dock area where you can swim and snorkeling is close by.<\/p>\n

          If you prefer to head into Cancun<\/a>, the Sun Palace and Beach Palace are also available for use and both have great beaches.<\/p>\n

          If you want a little adults-only time<\/strong>, guests aged 18+ can also visit the Isla Mujeres<\/a> Palace.<\/p>\n

          Back to top<\/a><\/b><\/p>\n

          3. Food and Drink<\/h2>\n

          I was very impressed with the range of selection and the quality of the food.<\/p>\n

          Over 10 restaurants<\/strong>, 24-room service (I always feel like this is a treat!), a coffee\/ dessert bar, and snacks galore. There are buffet options as well as a-la-carte restaurants most of which do not require reservations.<\/p>\n

          The drinks are top-shelf alcohol, and there are at least 8 bars<\/strong> to choose from, from the lobby bars featuring live music to the pool bars with swings where you can enjoy a few drinks.<\/p>\n

          You have options out the wazoo.<\/p>\n

          If anyone complains about not having enough to eat or enough options at this resort, I will have a hard time believing them.<\/p>\n

          \"Food<\/p>\n

          Back to top<\/a><\/b><\/p>\n

           <\/p>\n

          4. Rooms<\/h2>\n

          The rooms are great. You can get either a king bed or 2\u00a0double beds and all feature a double Jacuzzi<\/strong>.<\/p>\n

          They all have balconies with varying views.<\/p>\n

          Mini-bar with liquor dispenser (yeah<\/em>), coffee maker and 24-hour room service is included, so you never have to leave the room ?.<\/p>\n

          The square footage of the room is not that big, so families of four may find it a little tight.<\/p>\n

          The Moon Palace does offer the option for Family Suites<\/strong>, which connect one king-bed room with one room that has two double beds. This is a great option for families that want more living space or have 3 children.<\/p>\n

          \"Junior<\/p>\n

          Back to top<\/a><\/b><\/p>\n

           <\/p>\n

          5. Internet<\/h2>\n

          We can\u2019t live without it even when trying to getaway.<\/p>\n

          Wireless is available and included resort-wide including the rooms. A business center is also available in the Sunrise lobby.<\/p>\n

          Back to top<\/a><\/b><\/p>\n

           <\/p>\n

          6. The Kids Clubs<\/h2>\n

          KIDS CLUB<\/h3>\n

          The kids club on site is available for your little ones that are aged from 4-12.<\/p>\n

          Offering activities ranging from arts and crafts to a small movie theatre, the kids will not want to leave.<\/p>\n

          The Nizuc Playroom is open daily from 10 am until 10 pm and the Sunrise Playroom is open daily from 8 am until 10 pm.<\/p>\n

          TEENS CLUB<\/h3>\n

          I spent a lot of time here with my son. Located in the Sunrise lobby<\/strong>, the teen lounge has a video game center, a small area for movies, games such as air hockey, pool tables, and foosball.<\/p>\n

          It also has an arcade and an ice cream parlor. My kid never wanted to leave. Open daily from 9 am until 10 pm.<\/p>\n

          \"Arcade<\/p>\n

          NIGHT CLUB<\/h3>\n

          Guests 18+ can enjoy the on-site disco.\u00a0 Open 4 days per week from 10 pm through until 3 am, you can dance the night away and drinks are all-inclusive.<\/p>\n

          Back to top<\/a><\/b><\/p>\n

           <\/p>\n

          7. Activities<\/h2>\n

          Flowrider \u2013 Surf Simulator<\/h3>\n

          This awesome addition allows kids and adults to attempt surfing. They also have a boogie board open for those that prefer it. Open daily from 9 am until 6 pm.<\/p>\n

          \"boogie<\/p>\n

          Mini-Golf<\/h3>\n

          They have a game of 18-hole mini-golf\u00a0available as well.<\/p>\n

          It can get very hot midday, so aim for early morning or late afternoon\/evening if you plan on playing.<\/p>\n

          Equipment is provided. Located between the Sunrise and Nizuc lobbies. Open daily from 8 is until 10 pm.<\/p>\n

          Swimming Pools<\/h3>\n

          The swimming pools at the Moon Palace are enormous and cover most of the property between the ocean and the buildings.<\/p>\n

          They have a kids pool area, which includes water slides. Activities such as water aerobics and volleyball take place at various times throughout the day.<\/p>\n

          You can easily find food and drink close by, but they do have waiter service so you never have to move from your beach chair.<\/p>\n

          Fitness Centers<\/h3>\n

          Both the Sunrise and Nizuc have fitness centers open daily from 6:00 am to 11:00 pm.<\/p>\n

          Sports Areas<\/h3>\n

          Tennis and basketball courts are available at both properties. Bicycles are also available at the mini-golf so you can explore the grounds.<\/p>\n

          Daily Activities & Nightly Entertainment<\/h3>\n

          Activities take place both at the beach and pool areas. Nightly entertainment including live music and shows are varied.<\/p>\n

          \"Nightly<\/p>\n

          Back to top<\/a><\/b><\/p>\n

           <\/p>\n

          8. Wheelchair Accessibility<\/h2>\n

          Having audited this hotel for accessibility, I can safely say that it is one of the most accessible<\/strong> in the Riviera Maya.<\/p>\n

          There are ramps for access to every service in the hotel.<\/p>\n

          They have 16 rooms that have been fully adapted<\/strong>.<\/p>\n

          Accessible toilets are spread throughout the resort, which makes things easier and the resort is quite large.<\/p>\n

          The golf cart transport, which is available to guests from the lobby to lobby or to the golf course area\/ spa area, has no special adaptation.<\/p>\n

          Back to top<\/a><\/b><\/p>\n

           <\/p>\n

          9. Resort Credit<\/h2>\n

          The Palace Resorts offer each booking of 3 nights or more resort credit.<\/p>\n

          The credits can be used towards tours (they do have a selection), spa services, golf and even put towards wedding packages<\/a>.<\/p>\n

          All guests have to pay a 16% tax on the total amount of credit used, but in the long run, this amount works out to much less than you would have paid for the services.<\/p>\n

          As of today, resort credits are allotted in the following amounts:<\/h5>\n